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This policy and procedure addresses how the agency uses at least two forms of client-specific Identifiers to confirm that clients receive the service or procedure intended for them. Adherence to this policy will help avoid harmful incidents such as privacy breaches, allergic reactions, medication errors and wrong-client procedures. Contains 1 editable policy. Downloadable upon purchase. Click here to view a sample policy. Click here to view The Home Care Academy's return policy. -
Unfortunately, complaints sometimes happen. This policy and procedure provides guidelines and support for the agency in how to address all complaints in a timely, client-focused manner to ensure client service and quality improvement is priority. Contains 1 editable policy. Downloadable upon purchase. Click here to view a sample policy. Click here to view The Home Care Academy's return policy. -
This course explores what aggression is, how to recognize and how to diffuse, and deal with in a calm professional manner. Safety of caregiver and client will be discussed. -
This course discusses elder abuse and neglect, including how to prevent it and how to report it if it does occur. The course also discusses ethical behaviour as it relates to being a caregiver. -
This course ensures all staff consider proper body mechanics when assisting clients with lifts and transfers. Discussion will ensure all client transfers will be provided in a safe and appropriate manner. Staff members are trained in the safe use of site specific lifts as well body mechanics. -
This course will teach caregivers how to bathe an older adult. After understanding the importance of bathing, caregivers will be instructed on how to make bathing safe and dignified. -
A policy that establishes procedures to ensure that your home care agency has a workplace environment that promotes diversity and inclusion and is free of racist behaviour. Contains 1 editable policy. Downloadable upon purchase. Click here to view a sample policy. Click here to view The Home Care Academy's return policy.
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