Accreditation Canada’s sector and service based standards help organizations assess quality at the point of service delivery and embed a culture of quality, safety, and client and family centred care into all aspects of service delivery. The standards are based on five key elements of service excellence: clinical leadership, people, process, information, and performance.
Accreditation is one of the most effective ways for organizations to regularly and consistently examine and improve the quality of their services. The standards provide a tool for organizations to embed accreditation and quality improvement activities into their daily operations with the primary focus being on including the client and family as true partners in service delivery.
Client and family centred care is an approach that guides all aspects of planning, delivering and evaluating services. The focus is always on creating and nurturing mutually beneficial partnerships among the organization’s team members and the clients and families they serve. Providing client and family centred care means working collaboratively with clients and their families to provide care that is respectful, compassionate, culturally safe, and competent, while being responsive to their needs, values, cultural backgrounds and beliefs, and preferences (adapted from the Institute for Patient and Family Centred Care (IPFCC) 2008 and Saskatchewan Ministry of Health 2011).
Accreditation Canada has adopted the four values that are fundamental to this approach, as outlined by the IPFCC, and integrated into the service excellence standards. The values are:
This set of standards contains the following sections:
All Accreditation Canada standards are developed through a rigorous process that includes a comprehensive literature review, consultation with a standards working group or advisory committee comprised of experts in the field, and evaluation by client organizations and other stakeholders.
The Accreditation process is a lengthy, expensive, and manpower heavy process. If you are serious about becoming accredited, get in touch with one of our accreditation experts to see how we can help you with your accreditation goals.
Becoming Accredited is a real achievement for a company. It can give your company a leg up, a standard of quality your client’s will appreciate and will help your potential clients pick you over the competition.