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This policy and procedure addresses how the agency uses at least two forms of client-specific Identifiers to confirm that clients receive the service or procedure intended for them. Adherence to this policy will help avoid harmful incidents such as privacy breaches, allergic reactions, medication errors and wrong-client procedures. Contains 1 editable policy. Downloadable upon purchase. Click here to view a sample policy. Click here to view The Home Care Academy's return policy. -
Unfortunately, complaints sometimes happen. This policy and procedure provides guidelines and support for the agency in how to address all complaints in a timely, client-focused manner to ensure client service and quality improvement is priority. Contains 1 editable policy. Downloadable upon purchase. Click here to view a sample policy. Click here to view The Home Care Academy's return policy. -
Clients expect and deserve to have their privacy and personal details respected. This policy and procedure provides guidelines and support for the employee to understand their responsibility toward their client as well as how to uphold and protect the privacy of each client. Contains 1 editable policy. Downloadable upon purchase. Click here to view a sample policy. Click here to view The Home Care Academy's return policy. -
This course will discuss organization practices in regards to organizations commitment to providing a healthy, harassment-free work environment supportive of the dignity, self-esteem and productivity of every employee. -
This course will discuss ways to protect employees from occupational exposure to infectious disease and that it is done in a manner that complied with the provincial and federal Workers Compensation Act and the Occupational Health and Safety Regulation, and human rights legislation. -
This course discusses the responsibility of every employee to assist in fire prevention, procedures and practices within the client environment. -
This course explores what aggression is, how to recognize and how to diffuse, and deal with in a calm professional manner. Safety of caregiver and client will be discussed. -
This course ensures all staff consider proper body mechanics when assisting clients with lifts and transfers. Discussion will ensure all client transfers will be provided in a safe and appropriate manner. Staff members are trained in the safe use of site specific lifts as well body mechanics. -
This course discusses clients' privacy, security (confidentiality), and related rights. The course also discusses ethical behaviour as it relates to being a caregiver. -
This course discusses elder abuse and neglect, including how to prevent it and how to report it if it does occur. The course also discusses ethical behaviour as it relates to being a caregiver. -
This course will teach caregivers how to bathe an older adult. After understanding the importance of bathing, caregivers will be instructed on how to make bathing safe and dignified. -
This class demonstrates the importance of observing, documenting and reporting on a client’s condition. Caregivers will learn techniques for objective and subjective observation, elements and types of reports, and characteristics of effective documentation.
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